Mom's Homely Kitchen
1. Introduction
Welcome to Mom's Homely Kitchen. By accessing or using our website and placing an order through our platform, you agree to follow the Terms & Conditions mentioned on this page. Please read these terms carefully before using our website or purchasing our products.
2. Website Usage
By using our website, you agree to provide accurate and complete information when placing orders or contacting us. You must not use our website for any illegal activities, fraudulent transactions, or activities that may affect the website's functionality.
3. Products and Food Information
Mom's Homely Kitchen offers a variety of homemade meals, traditional South Indian dishes, snacks, sweets, and other food products. We make reasonable efforts to display accurate product descriptions, images, ingredients, and prices. However, the actual appearance of food items may vary slightly depending on preparation and ingredient availability.
4. Orders and Confirmation
All orders placed through our website are subject to acceptance and availability. Once an order is placed, customers may receive an order confirmation through the contact details provided. We reserve the right to reject or cancel an order if a product is unavailable, incorrect information is provided, or an unexpected issue occurs.
5. Pricing and Payments
All product prices are displayed on our website and are subject to change without prior notice. Applicable delivery charges, taxes, or additional fees will be communicated during checkout, where relevant. Customers must complete payment using the available payment methods provided on our website.
6. Food Preparation and Availability
All food items are prepared with care using available ingredients. Some products may occasionally be unavailable due to seasonal ingredients, market conditions, or daily preparation schedules. Certain complimentary items, including pappad and buttermilk, may be subject to daily availability.
7. Delivery Policy
We aim to deliver orders within the estimated delivery time communicated to customers. Delivery times may vary depending on location, weather conditions, traffic, order volume, and other unexpected circumstances. Customers are responsible for providing a correct and complete delivery address and contact number.
8. Cancellation and Refund Policy
Customers are requested to contact us as soon as possible if they wish to cancel an order. Since our food products are freshly prepared, cancellation requests may not be accepted once preparation has started. Refunds for eligible cancelled orders, failed payments, or confirmed service issues will be reviewed and processed according to our refund policy and applicable payment-provider timelines.
9. Food Quality and Customer Complaints
Customer satisfaction is important to us. If you receive an incorrect order, damaged packaging, or have concerns about food quality, please contact us promptly with your order details. We will review the complaint and take appropriate action.
10. Allergies and Dietary Requirements
Customers are responsible for informing us about any food allergies or dietary restrictions before placing an order. Our food preparation environment may involve common allergens, and we cannot guarantee that every product is completely free from traces of allergens.
11. Intellectual Property
All website content, including text, photographs, logos, designs, product descriptions, and branding, belongs to Mom's Homely Kitchen or its respective content owners. Copying, reproducing, distributing, or using any website content without prior written permission is prohibited.
12. Privacy and Personal Information
We respect your privacy and handle customer information according to our Privacy Policy. Personal information collected during orders or enquiries will be used for order processing, delivery, customer communication, and other legitimate business purposes.
13. Limitation of Liability
Mom's Homely Kitchen will make reasonable efforts to provide quality food and reliable services. However, we are not responsible for delays or service interruptions caused by circumstances beyond our reasonable control. Nothing in these terms excludes liability where such exclusion is prohibited by applicable law.
14. Changes to Terms & Conditions
Mom's Homely Kitchen reserves the right to update, modify, or change these Terms & Conditions whenever necessary. Updated terms will be published on this page with the revised date. Continued use of our website after changes are published will be subject to the updated terms.
15. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India. Any disputes arising from the use of our website or services will be handled in accordance with applicable Indian laws and the jurisdiction of the competent courts.
16. Contact Information
For questions, concerns, order-related enquiries, or assistance regarding these Terms & Conditions, please contact us.
Business Name: Mom's Homely Kitchen
Email: [[email protected]]
Phone: [+917598077013]
Address: [Ayapakam, Chennai-600077]
Mom's Homely Kitchen – Thank You for Choosing Us!
We appreciate your trust and support. We look forward to serving you delicious homemade food prepared with love and care. ❤️